Outsyde

Welcome to Outsyde LLC ("Outsyde," "we," "our," or "us"). Outsyde values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Outsyde mobile application, website, and related services (collectively, the "Platform").

By creating an account or using the Platform, you agree to this Privacy Policy.

1. Information We Collect

A. Account Information (All Users)

When creating an account, we collect:

Full name (first and last)
Username (public handle)
Email address
Phone number
Password (encrypted; never stored in plaintext)
Profile photo
Date of birth
Gender (optional)
Ethnicity (optional)
Shopping frequency and lifestyle preferences (optional)

B. Consumer-Specific Information

Home address: Street address, apartment/unit, city, state, ZIP code, and country
Billing address: Separate billing address if different from home address
Shipping addresses: Saved for order delivery
Selected industries, niches, and values: Used to personalize your experience
Household size, income range, education level, and occupation (optional)

C. Business (Vendor) Information

Business name, category, tagline, and description
Business address, city, state, ZIP code, and country
Business type, years in business, and employee count
Website URL and social media handles
Service listings, product listings, hours of operation
Brand colors, logo, cover images, and cover videos
Stripe Connect account status and onboarding information

D. Photographer-Specific Information

Display name and biography
Studio name and address (if applicable)
Shoot location type, travel radius, and pricing
Specialties, equipment level, and experience level
Portfolio URL, portfolio images and videos
Delivery turnaround time

E. Payment and Financial Information

Payments are processed by Stripe. Outsyde does not store full credit card numbers, CVV codes, or bank account credentials. We store:

Stripe Customer ID — a token reference for saved payment methods
Stripe Payment Method ID — a token reference for your default saved card
Stripe Connect Account ID — for businesses, photographers, staff, and influencers who receive payouts
Payment Intent IDs — references linking transactions to bookings or orders
Computed fee breakdowns — platform fee, vendor net, and payout amounts

Stripe may collect additional identity and financial verification information through their hosted onboarding flow, governed by Stripe's Privacy Policy (stripe.com/privacy).

F. Booking Information

Appointment dates, times, and duration
Selected services and assigned staff members
Booking status and history (confirmed, cancelled, rescheduled)
Cancellation and refund history
Notes associated with appointments
Customer service address (when service is performed at your location)

G. Order Information

Products purchased and quantities
Order history and transaction amounts
Shipping address at time of order
Carrier, tracking, delivery, and fulfillment status
Refund and return status

H. Location Information

With your permission, Outsyde may collect location data to display nearby businesses, pre-fill forms, improve discovery, and record service locations for bookings. We collect:

GPS coordinates (latitude and longitude) — when you use location-enabled features
Address-derived coordinates — geocoded via Google Places API when you enter an address
City and state — reverse-geocoded from GPS during signup for form pre-fill

Location permissions may be disabled at any time through your device settings.

I. Media and Uploaded Files

We collect images and videos you upload, including profile photos, cover photos, business logos, product images, portfolio media, and feed posts.

Images are stored by Cloudflare R2. Videos are hosted and streamed by Mux. When you delete a video, we instruct Mux to delete the asset from their servers.

J. Staff Member Information

Staff members of a business provide: display name, biography, profile photo, email, phone, assigned services, role, availability, and Stripe Connect account information for direct payouts.

K. Influencer Information

Influencer Program applicants provide: Instagram and TikTok handles, total follower count, and a biography.

L. Messaging

Messages exchanged through the Platform are stored in plaintext in our database. Messages are not end-to-end encrypted. Users should avoid sharing passwords, financial details, or government IDs through Platform messaging.

M. Automatically Collected Information

When you use Outsyde we automatically collect:

Device type and operating system
IP address
App usage sessions and timestamps
Expo push notification token (device-level identifier)
Log files and error reports
Behavioral engagement data (watch time, completion rate, share rate, save rate, comment rate, like rate) — used solely to personalize your feed; retained for up to your last 100 interactions; not sold to advertisers

2. How We Use Your Information

Create and manage your account
Process bookings, marketplace purchases, and payments
Facilitate vendor and staff payouts via Stripe Connect
Deliver orders and provide shipping updates
Provide customer support and resolve disputes
Verify accounts and prevent fraud
Personalize your discovery feed and recommendations
Operate loyalty and rewards programs (Outside Points)
Send transactional communications and push notifications
Sync booking events to your Google Calendar (if you connect it)
Improve Platform performance and search functionality
Generate analytics for vendors about their own business performance
Enforce our Terms of Service and comply with legal obligations

3. Push Notifications

If enabled, Outsyde may send push notifications regarding bookings, orders, messages, promotions, and security alerts.

Push notifications are delivered via Expo's push notification infrastructure. Your device's Expo push token is stored in our database and transmitted to Expo's servers solely to deliver notifications to your device.

You may disable notifications at any time through your device settings.

4. Third-Party Services

Outsyde integrates with the following third-party service providers. Each provider maintains its own privacy practices.

Stripe — Payment processing, saved cards, vendor/staff payouts (Stripe Connect), KYC onboarding
Mux — Video hosting and streaming
Cloudflare R2 — Image storage (profile photos, banners, product images, post images)
Resend — Transactional email delivery (booking confirmations, invites, password resets)
Expo Push Notifications — Mobile push notification delivery (uses your Expo push token)
Google Places API — Address autocomplete and geocoding (coordinates stored in our database)
Google OAuth — Sign-in with Google (name, email, profile photo URL, and Google account ID)
Apple Sign-In — Sign-in with Apple (Apple ID, name if provided, and email address)
Google Calendar API — Booking calendar sync for providers (booking details written to your connected calendar)
Neon — Managed PostgreSQL database hosting (all user data stored in our database is hosted on Neon's infrastructure)
Render — Backend server hosting (all server traffic passes through Render's infrastructure)

5. Sharing Your Information

We may share your information with:

Service Providers — The third-party services listed in Section 4, as necessary to operate the Platform
Vendors and Service Providers on the Platform — When you place an order or booking, relevant details (name, shipping address, contact) are shared with the fulfilling party
Other Users — Public information such as your name, username, profile photo, bio, reviews, ratings, and public listings
Legal Authorities — When required by law, legal process, or governmental request
Business Transfers — In connection with a merger, acquisition, financing, or sale of assets

6. Reviews and Ratings

Reviews you submit may become publicly visible on vendor or staff profiles. Vendors and staff may respond to reviews. We reserve the right to remove reviews that violate our policies.

7. Influencer Referral Tracking

If you use an influencer referral or promo code, Outsyde records the referral event including the associated click, purchase, and revenue attributed to that code. This data is used to calculate influencer commissions.

8. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including encrypted credential storage and PCI-compliant payment processing via Stripe.

No internet transmission or electronic storage system can be guaranteed completely secure. We encourage you to use a strong, unique password and contact us immediately if you suspect unauthorized access.

9. Data Retention

We retain your information only as long as necessary to provide our services, resolve disputes, detect fraud, meet legal and tax obligations, and enforce our agreements.

Some financial and transaction records may be retained as required by law even after account deletion.

10. Account Deletion

You may request deletion of your account directly through the app under Settings → Account → Delete Account, or by contacting us at info@goutsyde.com.

Following a deletion request, your account is scheduled for permanent removal after a 30-day grace period, during which you may cancel the request. After the grace period, personal information will be deleted or anonymized where reasonably possible.

Certain records may be retained for tax compliance, fraud prevention, legal obligations, or dispute resolution. Active orders, bookings, or outstanding Stripe balances may delay deletion.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Restrict or object to certain processing
Export your information where applicable
Opt out of certain marketing communications

To exercise any of these rights, contact us at info@goutsyde.com.

12. Children's Privacy

Outsyde is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take appropriate steps to delete it promptly.

13. Sensitive Personal Information

During signup, consumers may optionally provide gender, ethnicity, and demographic information. This information is used solely to personalize your experience and generate aggregate, anonymized platform insights. We do not sell this information or use it for targeted advertising.

14. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember preferences, maintain sessions, analyze traffic, and improve performance. Users may manage cookie preferences through their browser settings.

15. New York SHIELD Act

For users located in New York, Outsyde maintains reasonable administrative, technical, and physical safeguards designed to protect private information in compliance with the New York SHIELD Act.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When material changes occur, we will update the "Last Updated" date and, where appropriate, notify users through the Platform. Continued use of Outsyde after changes become effective constitutes acceptance of the updated Privacy Policy.

17. Contact Information

Outsyde LLC
Email: info@goutsyde.com
Website: https://goutsyde.com