This Shipping Policy applies to physical products purchased through Outsyde LLC ("Outsyde," "we," "our," or "us"), including the Outsyde mobile application, goutsyde.com and every Outsyde powered vendor website (together, the "Platform"). This policy is part of our Terms of Service and should be read together with our Refund Policy.
The Short Version
- Each vendor ships their own orders.
- Every shipment comes with a tracking number.
- Delivery dates are carrier estimates, not guarantees.
- Once your order is with the carrier, the carrier is responsible for it.
1. Who Ships Your Order
Every seller on the Platform (each a "Vendor") is an independent business and ships its own orders. Outsyde does not store, pack or ship products. Shipping options, costs and processing times are shown on the product listing or at checkout.
2. Tracking
Vendors are required to provide a tracking number for every shipment. When your order ships, you will receive an email with the carrier and tracking number so you can follow your package. You will also be notified when your order is marked delivered.
3. Delivery Estimates
Delivery times are estimates provided by the carrier and are not guaranteed. Weather, holidays, carrier volume and other events outside the Vendor's control may cause delays.
4. Carrier Responsibility
Risk of loss passes to you when the Vendor delivers your order to the carrier. From that point, the carrier is responsible for your package. Neither the Vendor nor Outsyde is responsible for delays, loss, theft, damage or misdelivery that occur while the package is in the carrier's possession or after the carrier marks it delivered.
If your package is delayed, lost or damaged in transit, please contact the carrier using your tracking number. The Vendor will provide shipment details to support any claim you file with the carrier.
5. Shipping Address
You are responsible for entering a complete and accurate shipping address. Neither the Vendor nor Outsyde is responsible for orders sent to an address you provided that is incorrect or incomplete.
6. Orders From Several Vendors
When one checkout includes items from more than one Vendor, each Vendor ships its items separately. You may receive several packages, each with its own tracking number and delivery estimate.
7. Wrong, Missing or Defective Items
If you receive the wrong item, an item is missing from your order, or an item was defective or damaged before it shipped, the Vendor is responsible. See section 4 of our Refund Policy for how to request a refund.
8. Changes to This Policy
We may update this Shipping Policy from time to time. The updated version takes effect when posted, as shown by the Last Updated date above, and applies to orders placed after that date.
9. Contact
Outsyde LLC
54 State Street, Ste 804 #13315, Albany, New York 12207, US
Email: info@goutsyde.com